Returns & Exchanges
At JVN, we want you to love your hair and your results. If you are not completely satisfied with your purchase, we offer a 30-day return window for all products, even if they have been lightly used.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to begin the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack Your Products
Securely package your items in the original shipping box or a similar mailer to ensure they arrive safely back to us.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed to your original payment method within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing